Frequently asked questions

  1. How far in advance should I place my order?
    You can place an order 1 day before the delivery date by 3 pm local time, or order well in advance. Orders can be placed for the same day, but you need to call customer service before 10 am to check if possible. During busy holiday time periods like Christmas, Valentine’s Day and Mother’s Day, we recommend that you order further in advance, about 4 days prior delivery date.
     
  2. What fruits do you use?
    We use an only first class, high-quality fruits very carefully picked by our professional team!
     
  3. What kind of chocolate do you use?
    We use 100% real Belgian chocolate in all of our dipped fruit arrangements and products!
     
  4. What are your delivery policies?
    Residential deliveries, orders will be delivered from mid-morning to late evening (as late as 9 pm during busy holidays). If the recipient is not available at the time of delivery, we can leave the delivery with a neighbour. The recipient will be notified with clear instructions for receiving the gift.

    For Business deliveries, orders will be delivered from mid-morning morning until 5 pm. Please be aware that we may leave the arrangement with the front desk or security. It is a subject for delivery restrictions of the business.
     
  5. When and where do you deliver?
    We offer a variety of shipping options, which is listed on our delivery policy, including delivery from Monday to Sunday in London by Fruity Gift vehicles and nationwide by courier.
     
  6. What payment methods do you accept?
    We accept payment via phone or online all major debit and credit cards: VISA, Mastercard, American Express, Discover. You can also check out on our website through PayPal.
     
  7. What are your working hours?
    Customer service help line 020 3617 1051 is available Monday to Sunday from 8:00 am to 8:00 pm including Bank holidays.
     
  8. How long will the fruit last?
    Our fruit products are exceptionally fresh and should be consumed immediately. We recommend that you enjoy your fruit arrangements forthwith. If this is not possible, you should keep the original wrapping, and refrigerate immediately upon receipt. Please note that even if you store your arrangements in the refrigerator we cannot promise and we do not guarantee that they will be as good as fresh. 

Enjoy Fruity Gift, because fruits are a healthy way of living! 

Taste it, Enjoy It, Remember it!